BEST ONLINE PRICE GUARANTEED
Ona Jardines Paraisol is committed to always offering you the best online price for your hotel. If before booking or 24 hours after doing so with us, you find a lower internet rate than ours, we will respect that lower price and match your reservation. Steps to follow:
- Send us an email to firstname.lastname@example.org indicating the following information:
- Price you have seen on our website or to which you have already booked (in this case you must also indicate your reservation number).
- Cheapest price you've seen and on what page. Remember that it must always be for the same type of room, dates, number of guests, regime and establishment, as well as identical cancellation conditions, changes, prepayment and all related to changes in the reservation.
- Attach a screen print of the offer with lower price.
- Claims regarding the price guarantee can only be sent by the person who made the reservation.
- The rate has to be public on the internet and verifiable.
- In the event that the “best online price” request is for a reservation with several nights, this guarantee will be applied on the final final price for the entire stay and not on the partial price of certain nights.
- To suppliers such as Priceline.com, Hotwire.com or any other that prevents the buyer from obtaining information about the available rooms, the name of the establishment, hotel destination, etc. until payment is guaranteed.
- At package rates. These rates include the hotel as part of other services such as air tickets, transfers, etc.
- At unpublished rates such as: discounted corporate rates, group rates, meeting rates, etc.
- In offline rates (traditional travel agency).
- In rates corresponding to pages that offer payment services for checkbooks.